We currently offer international shipping to the following countries:
- United Kingdom
- Germany
- United States
- France
Frequently Asked Questions
Find Answers To All Your Questions
Returns and Refund Policy
Frequently asked questions
Which countries do you ship to?
How long do I have to request a return or refund?
We kindly offer a 20-day period from the date of purchase for you to request a refund or exchange. Regrettably, we are unable to process refunds or exchanges after this time.
Can I get a refund for damaged products?
We’re pleased to offer a full refund or replacement for significantly damaged items. For items with minor damage (such as small scratches or wrinkles), we can provide a partial refund or replacement. Please send photos or videos of the damage to
jancistuff.service@gmail.com, and we’ll assist you promptly.
What if I receive incorrect or missing items?
If you receive an incorrect product, the wrong colour or size, or missing parts that affect functionality, we’re happy to provide a full replacement without requiring a return. For size-related concerns, we would greatly appreciate it if you could include a photo of the measurement to help us resolve your issue swiftly. Please email us at jancistuff.service@gmail.com
.
What should I do if my order is delayed?
If your order has not arrived within the expected timeframe, please contact us at
jancistuff.service@gmail.com. We’d be happy to assist with a refund or reshipment, where applicable.
Which countries do you ship to?
We currently offer international shipping to the following countries:
- United Kingdom
- Germany
- United States
- France
How long is the delivery?
We offer free shipping on all orders, and the shipping time will be from 7-14 days
Do you accept returns?
We’re pleased to offer a full refund or replacement for significantly damaged items. You don't need to return the product.
For items with minor damage (such as small scratches or wrinkles), we can provide a replacement. Please send photos or videos of the damage to jancistuff.service@gmail.com, and we’ll assist you promptly.
How long do I have to request a return or refund?
We kindly offer a 20-day period from the date of purchase for you to request a refund or exchange. Regrettably, we are unable to process refunds or exchanges after this time.