Refund, Resend and Returns Policy
Please review the following policies carefully.
Jancistuff offers a quicker dispute solution if you provide photos or videos of the damaged item to prove damage and send to our email: jancistuff.service@gmail.com.
Our return policy lasts for 20 days after purchase. If more than 20 days have passed since your purchase, we can’t offer you a refund or exchange.
Except for the important interpretation, Jancistuff will make a refund or resend for any of the following cases:
1. Orders Delayed
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from our warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from our warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from our warehouse due to the strict customs clearance at Brazil.
c. For some special shipping methods, Jancistuff cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but customers claim that the package has not been received. In such cases, Jancistuff will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.
2. Products Damaged
Jancistuff offers a full refund or a replacement if packages arrived are badly damaged.
Jancistuff offers a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Jancistuff cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, You shall complain or open a dispute to Jancistuff within 30 days after packages are delivered.
3. Incorrect or Missing Products.
Jancistuff has a strict quality control process before products are dispatched. Jancistuff will offer a full replacement, the customer doesn’t need to return the products as follows:
a. For incorrect products
b. For products with wrong color, size
c. For parts missing which affect product function
Notes:
For the size problem, Jancistuff will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of the measurement. Then, our dispute team will deal with your disputes quickly.
4. Orders not Received
Jancistuff will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package by yourself. Otherwise, the product will be returned to Jancistuff. During the return, Jancistuff takes no responsibility if products have been lost.
5. Orders Cancellation.
For orders cancellation, Jancistuff offers a full refund before products are processed.
Important Interpretation
1. Deadline of Opening Dispute
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
2. Unacceptable Disputes
Jancistuff shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
3. Force Majeure
Jancistuff takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Jancistuff will notify you by Email.
4. Shipping Method Limits.
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. Jancistuff lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL, Electric PostNL, CJPacket Eub, CJPacket Postal Route, CJPacket Postal, CJPacket Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
Jancistuff always tries to offer the best service. If you have any other questions, please feel free to contact us at jancistuff.service@gmail.com